Resources
Information and support for families navigating loss.
What to Do First
When a death occurs, the first hours can be overwhelming. Here are the immediate steps most families need to take:
- Contact a medical professional to certify the death, if not already present.
- Call us at any hour — we are available 24/7 to assist with the transfer of your loved one.
- Notify immediate family members.
- Locate important documents: will, insurance policies, Social Security card, and military discharge papers (DD-214) if applicable.
- Contact an attorney if the deceased had a will or estate to settle.
You do not need to have everything figured out before calling us. We will guide you through each step.
Grief Support
Grief is a deeply personal experience. There is no right way to grieve, and support is available for individuals and families at every stage.
Grief Share
A nationwide network of grief support groups. Find a local group meeting near you.
griefshare.org →The Compassionate Friends
Support for families who have experienced the death of a child of any age.
compassionatefriends.org →Veterans' Benefits
Veterans and their families may be entitled to a range of burial and memorial benefits. Our staff is experienced in helping families navigate these entitlements.
- Burial in a national cemetery at no cost
- Government-furnished headstone or marker
- Presidential Memorial Certificate
- Burial flag
- VA burial allowance (for eligible veterans)
Funeral Etiquette
Attending a funeral or visitation can feel uncertain, especially if it is your first time. Here are a few common questions:
What should I wear?
Conservative, respectful clothing is appropriate. Dark or muted colors are customary, though most services no longer require all black.
What do I say to the family?
Simple, sincere words are best. "I'm so sorry for your loss" or "I'll miss him/her" are always appropriate. You do not need to say anything profound.
Should I bring flowers?
Flowers are traditional and always welcome. Check the obituary — some families request charitable donations in lieu of flowers.
Is it okay to attend if I didn't know the deceased well?
Yes. Your presence means a great deal to the family, even if your connection was through a friend, colleague, or neighbor.
Social Security
After a death, certain Social Security notifications and benefits may apply to the surviving family.
- We notify Social Security of the death as part of our standard process.
- A one-time $255 death benefit may be available to an eligible surviving spouse or child.
- Surviving spouses and dependent children may qualify for ongoing survivor benefits.
SSA Survivors Benefits →